Eligibility Window

Returns and exchanges must be requested within 7 days of delivery, unless we tell you otherwise for a specific product or situation.

Condition Requirements

To be eligible for return or exchange, items must be unused, in their original packaging, and include all original tags, labels, and accessories where applicable.

For hygiene-sensitive baby products, such as opened feeding or bath items, additional restrictions may apply for health and safety reasons.

Non-Returnable Items

Some items may not be returned or exchanged once opened or used. This may include hygiene-related products, feeding items, and any product that cannot be resold safely or in its original condition.

How to Start a Return

Please contact us on WhatsApp with your order number, a brief explanation of the issue, and clear photos of the item if needed. Our team will review your request and guide you on the next step.

Return Shipping Costs

If the return is due to a customer change of mind or an incorrect order choice, the customer may be responsible for return shipping.

If the item is defective, damaged, or we sent the wrong product, we will guide you on the return process and cover the return arrangement where applicable.

Refund Method & Timeline

Refunds may be made by cash, bank transfer, or store credit, depending on how the original order was paid and the type of return approved. Refunds are usually processed within 7 to 14 business days after the return is approved and the item is received or verified.

Exchange Process

If an exchange is approved, we will confirm the replacement item and arrange the next steps with you. Exchanges are handled separately from refunds and depend on stock availability.

Damaged or Defective Items

If your item arrives damaged or faulty, please send us photo evidence on WhatsApp as soon as possible along with your order number. After review, we may offer a replacement, exchange, or refund depending on the situation.

Warranty Note

Some products may carry a manufacturer warranty, such as motorized items or products with battery or motor components. Any warranty coverage is separate from this Returns & Exchange Policy and will be shared where applicable.