Coverage Area

We currently deliver across selected UAE Emirates, including Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Delivery to Dubai and Abu Dhabi may be handled separately depending on the product, order size, and courier availability. If your location is outside our standard coverage area, please contact us before placing your order.

Delivery Timeframes

Delivery timeframes may vary by Emirate and by product type. We will share an estimated delivery window once your order is confirmed.

  • Sharjah & Ajman: usually the fastest delivery window

  • Umm Al Quwain, Ras Al Khaimah & Fujairah: may take longer depending on courier schedules

  • Dubai & Abu Dhabi: handled case by case if available

Delivery Fees

Delivery fees may be charged per Emirate, per order, or waived when a minimum order threshold is reached. Any applicable delivery charge will be confirmed during the ordering process before payment is completed.

How an Order Becomes Confirmed

We operate with a WhatsApp-first order process. An order becomes confirmed once the product details, price, delivery information, and payment method have been agreed with our team through WhatsApp, phone, or another direct communication channel. We do not rely on an automated checkout confirmation alone.

Payment on Delivery and Prepaid Orders

Cash on delivery may be available for selected orders and locations. Prepaid payment options may also be offered depending on the product and delivery method. We will confirm the available payment option during order confirmation.

Order Tracking

Once your order is ready for delivery, we may send updates through WhatsApp and, where available, share courier tracking details or a tracking link. Please make sure your contact information is correct so we can keep you updated.

Delays

Delivery may be delayed during public holidays, adverse weather, peak sales periods, or high-demand seasons. We will do our best to keep you informed if there is a delay affecting your order.

Failed Delivery and Redelivery

If no one is available to receive the order at the delivery address, the courier may attempt to contact you or arrange a redelivery. Additional delivery charges may apply if repeated delivery attempts are required.

Large Item Handling

Large or bulky items such as strollers and travel systems may require special courier handling, bulk packaging, or separate delivery arrangements. Some items may also need assembly or come in larger packaging. If any special handling applies, we will let you know during order confirmation.

Shipping Policy

Last updated: August 10, 2026